Who is smart and who is smarter? Men or women?

There’s never been an end to this raging debate between men and women, so we decided to settle the matter by bringing to life the concept of “smart and smarter” at the launch of the new Ford Figo in Delhi and Mumbai.

For this, we did the daring thing—we got a newly-married couple to slog it out in a live debate in front of the television, print and web media. The couple was Sandeep and Priya, who were smart and smarter, played by the vivacious Gul Panag and the witty Gaurav Kapur.

In this fun and engaging debate, the husband-wife duo took to the stage with India’s favourite quiz master Derek O’Brien. So while Priya said “smart” was great music, cool comfort, and vibrant colours in a car, Sandeep said “smarter” was phonebook and friends, excellent boot space, and enough leg room for his tall frame. As the couple battled on, Derek offered a solution—the Ford Figo with its smart and smarter features!

As we tweeted about the debate, Gul replied: “[I] loved it:) @gauravkapur was the perfect ‘husband’.”

After the debate, Derek asked Michael Boneham, president and managing director, Ford India what he thought “smart” was. Michael responded: “Smart is cost of ownership!” To which Nigel Wark, executive director, marketing, sales and service added, “Smarter is the great pricing!”

We couldn’t agree more.

Soon after the Ford Figo rolled on to the stage, we asked Rahul Gautam, Ford Figo’s brand manager, about the idea behind this unique creative execution. “There are so many little nuggets in this car. The smart and smarter debate was a nice hook between the Figo and connect with consumers,” he said. Like in a relationship, Rahul explained, “It is not about one being better than the other, but how each can compliment the other to make a great couple.”

This debate was designed specially for the Figo’s launch, bringing the car’s features to life. “It drove home the first message about the smart and smarter features of the Figo,” Rahul said.

All those who saw the debate and experienced the Figo later said that the debate was an excellent out-of-the-box idea, and agreed that the car is a great buy. And they’re right—the Ford Figo is indeed a very cool car!

Sometime in the first quarter of 2010, a young man called Sandeep will walk into a Ford dealership with his parents and wife, and drive out in the Figo. Later that evening, he’ll text his buddy: “Hey Akash, I just bought the Figo! Coming for a drive?”

We’re not Nostradamus, but our marketing team’s little “prediction” might well turn out to be true. After all, the team has met not one, not two, but dozens of “Sandeeps” over the past few months. Our Sandeeps are in their mid-twenties, and are quintessential middle class youth. They are recently married and have earned a promotion and recognition at work. As the marketing guys put it, “Sandeep is Figo’s ideal target customer”.

Engaging these ideal customers was no mean task – the marketing team approached several Sandeeps to learn not only what they looked for in a car, but also what made them tick. They met their families, went shopping and even clubbing with them, and asked them a long list of questions. And their thorough work paid off – we now know their favourite movies (Sholay, DDLJ, Ghajini), gadgets (Apple iPod) and music (A.R. Rahman), what they do online (banking and Orkuting) and just about everything else in their lives (some want to buy a car, others a plasma TV).

What have we achieved from this exercise? For starters, we learned that the Figo’s customer, Sandeep is a complex person indeed: we figure that Sandeep is ambitious while being rooted to family values and traditions. Ford India brand manager Rahul Gautam says, “Sandeep wants to give attention to his family, spend time with his wife, and aspires to do well in his job. Interestingly, he has kept his bachelor mindset. So all this leads to some stress and tension because he feels pulled in different directions and is short of time.”

Rahul also explained the Sandeep-Figo connection to us recently. “Sandeep lives in a joint family with his parents. The Figo will be Sandeep’s exclusive space. He can use it for himself, on his way to work. He can take his wife out safely in the night, occasionally pick up relatives or friends from the airport, and take his family for weekend trips.”

Illustrating our commitment towards understanding the core customer, we invited some of the Sandeeps to New Delhi on September 23, where they met Ford Motor Company’s President and CEO Alan Mulally. Alan was quite excited to meet them just before Figo’s reveal to the world. “Thanks a lot for doing this,” he told the Sandeeps. “It’s such a big deal for Ford to compete in the centre of the Indian market and you helped.”

We just can’t wait for the Figo to hit the roads next year; nor can the Sandeeps!

Do you know a Sandeep or want to know more about him? Tell us what you think!