Great car, great service: Ford Car Lovers Speak Part 6
This post is Part 6 of our ongoing Ford Car Lovers Series. After Anish Iyer (Part 1), Manishi Dutt (Part 2), the Quadros family (Part 3), Rohan Charles (Part 4) and Mr Kumar (Part 5), Dixit Shah from Mumbai shares his Ford experience.
Dixit Shah bought his diesel Ford Fiesta four years ago in Mumbai. “It’s a beautiful car,” he says. “To start with, the torque and pickup is excellent and the car is fuel-efficient too. I am a frequent traveller between Mumbai and Pune and I easily get a mileage of 20-22 km/L of the diesel, which is excellent. I have completed 60,000 km so far, and no issues whatsoever.”
It’s not just the car that has delighted Dixit, but his service experience as well. Dixit reminiscences, “I earlier thought that a Ford vehicle will be good but the servicing or parts will be expensive, but I was wrong. Maintenance costs are reasonable, and if the service guys change some part, they give you back the old part. I recently got the car’s clutch replaced, and the old one is still in my trunk. The Ford dealers are genuine.”
Dixit attributes the sparkling condition of his Fiesta to the great service he has received over the years. “I feel that service folks at Ford really care about the car and its performance, whether it is pickup, mileage, a knocking sound or anything else,” Dixit explains. “I’ve never had a single bad or unsatisfactory service experience from Ford.”
Being a passionate driver with a need for speed, Dixit has often crossed 100 kmph on his Fiesta. “I often cross 100 kmph, and have touched 140 kmph as well, but the car has remained steady, and the ride is absolutely smooth,” Dixit says enthusiastically.
Even after four years, the car is in great condition, Dixit says. “The engine is perfect, there are no noises, and the interiors are in excellent condition.”
After this chat over the Ford Fiesta and his Ford experience, we asked Dixit if he would buy another Ford. “Definitely!” came the pat reply.
Here is what Dixit Shah has to say:
Do you have a special memory of any wonderful experience with your Ford car? Share your experience as a comment below.
My experience with Ford Service Centers (NCR Ford) in New Delhi has been consistently bad. Everytime, I have been to them has been a painful experience. There Service Advisors are technically not good and will diagnose the actual issue only after taking multiple stabs at it thereby wasting customers money. Inspite of sending the car early morning everytime , my service has never started before noon and then they ask to leave the car overnight.