This post is Part 3 of our ongoing Ford Car Lovers Series. After Anish Iyer (Part 1) and Manishi Dutt’s stories (Part 2), let’s hear it from Pune’s Veronica and Gilbert Quadros.

Veronica and her son Gilbert Quadros have had a Ford Fiesta for many years, and she sums up her experience in a single sentence, “I am in love with the car.”

The Quadros family’s journey with the car started when Veronica and her son Gilbert were trying to decide the right car to own from the multiple choices available. They visited Planet Ford in Pune in addition to other brand dealerships. Describing their experience at the Ford dealership Gilbert mentioned, “We got a good welcome there and the staff was very cooperative. We did not know anything technical about cars, but they explained the car’s features to us, and took us to the workshop. I was quite convinced that if something would go wrong with the car, the service would be excellent.” The car, too, drove beautifully. The choice was final – the Ford Fiesta. Veronica and Gilbert booked the car right away.

The post-purchase experience has been delightful and equally rewarding for the Quadros family. Gilbert is thrilled with the dynamics of his Fiesta and thinks the car’s handling is “awesome”. He says, “I have driven many other cars, but the Fiesta is seriously awesome. I really like the clutch, and the power of the car is just amazing.” Veronica adds, “It’s a pleasure to be driven in the car, I feel comfortable and relaxed as it’s quite spacious.”

As a normal practice, when we sought their feedback on the Ford experience, Gilbert reminisced. “I once went to Mumbai during the Ganpati festival. There is heavy traffic at that time, and driving in that traffic is usually very tiring. But I didn’t get tired at all, because the car’s handling and the power is good, and the car is very smooth. Also, the air conditioner cools very quickly, you don’t feel the heat at all!”

Gilbert says he hasn’t had to change any part in the Fiesta so far and Veronica has been really satisfied with the service by Ford dealers, “I have no complaints about the service. They make you feel at home,” she reiterates.

Gilbert rates Ford’s quality of service as high as 4.8 out 5, adding, “These guys are brilliant.”

Here’s what Gilbert has to say about his Ford experience: